iridium motorola

CPN Satellite Services GmbH - Inmarsat, Iridium, Thuraya, Globalstar, Explorer, Hughes, Motorola, Thrane, V-Sat, RBGAN, BGAN Startseite I Profil Firmenprofil Case Stories Sponsoring Galerie I Produkte Systemьbersicht Inmarsat Mini M Inmarsat GAN Inmarsat RBGAN Inmarsat BGAN Inmarsat EasyTrack Iridium Thuraya Mietgerдte Gebrauchtgerдte I Tarife I Support Inmarsat Iridium Thuraya I Kontakt Willkommen auf der Homepage der CPN Satellite Services GmbH Support / Iridium Troubleshooting tips Make sure the antenna is fully seated in its socket. The release button is easily hit when inserting or removing the unit from the holster. This loosens the antenna creating a poor connection. If this occurs, place the antenna in the down position, press the release button and push the antenna fully into the socket. · Fully extend the antenna, and try to keep it in a vertical position. · The phone needs a clear view of the sky, all the way to the horizon if possible. Avoid standing next to power lines, radar antennas, or other strong sources of electronic radiation. · Iridium™ operates in frequencies close to those used by GPS. Your transmitting Iridium™ phone could affect a nearby GPS receiver. · The default PIN code is 1111. Do not change the default PIN until you are familiar with using the unit. If you loose the new PIN the unit will "block" itself after 3 bad PIN attempts. This is an anti-theft protection. To "unblock" you must get a PUK code from the Iridium Service Provider and follow the special procedure published in the owner's manual. · All telephone numbers are dialed as international numbers with 00 or +, the country code and then the telephone number. · Short messages (120 characters) can be sent to the phone via e-mail using the phone number "at" msg.iridium.com as the address. (For example: 881631488777@msg.iridium.com). · Call forwarding can be used when you arrive someplace where someone can answer your calls, such as a hotel, your office, or home. Remember to remove the call-forwarding feature when the situation changes. · Voice Mail (an optional service) allows you to be paged on the phone for missed calls or voice mail. You can check your voice mail from any phone. · Important numbers should be written on the phone or loaded into memory; e.g., Coast Guard, rescue agency, home, office or other frequently called numbers. Then, in case of an emergency all you need is the phone. · Keep both batteries charged. · The code "system busy" usually does not mean the system is busy, but some fault is stopping the call. Low signal strength or dialing an incorrect number can cause this code to show up. Wait a few minutes and re-register the phone to a different satellite by pushing "up arrow" and 8. You should acquire a new satellite and have a signal strength of at least two bars. If you dial the number and still get a "system busy," something is wrong. · Low signal strength causes most call failures. If you have a signal of less that "2 bars," the call could fade out. Make sure the antenna has a good view of the sky: extend the antenna above your head, step away from large objects, and get a good wide view of the sky. The satellites all travel from north to south and at best have a 10-minute pass. They will automatically hand off your call to the next satellite. Remember, if all else fails… read the manual (hyperlink naar iridium manual section)! Cannot register with the Iridium network· Is a SIM card inserted into the phone? · Check to see that the antenna is fully attached, fully extended and vertical, and that the phone is outside with a clear line-of-site to the sky. · Turn the phone off and then on again and wait for the phone to register. · If the phone will not register, attempt to force registration by pressing the up arrow key and the number 8 on the phone's keypad. Some web pages take too long to download This is usually caused by images/graphics on web pages. Downloading images will significantly degrade your Internet experience due to their size and lack of compressibility. Remember, your Iridium data connection is not as fast as the landline connections to which you may be accustomed. Try these tips: · Configure your browser to NOT automatically download images, especially since most images are banners, logos, and advertisements that you probably do not need anyway. See the Application Notes document for further assistance. · Browse the Internet via common, fast-loading web portals such as http://www.yahoo.com or http://www.lycos.com. The battery won't charge. · Check the charger. Is it properly connected? Are the charger's contacts clean and dry? · Check the battery temperature. If it is warm, let it cool before recharging. · Check the battery contacts. Are they clean and dry? · Is it an old battery? Battery performance declines after several years use. Replace the battery. · Make sure you have a Motorola approved battery installed. If you see "Invalid Batt." in the display, you will not be able to charge this battery. The SIM card will not work. · Ensure your SIM card is inserted correctly. For the Motorola 9500 ensure the gold faceplate is facing up, and for the 9505 the gold faceplate should be facing down. Always make sure phone is powered off when inserting or removing the SIM card. · Check the SIM and phone contacts. If they are dirty, clean them with an anti-static cloth. · If the card is visibly damaged or scratched, contact your Service Provider. Unable to make satellite calls 1. Check the phone: Verify the ISU is powered on. 2. Check the SIM card: Verify the SIM card is inserted correctly. 3. Check the antenna: The antenna needs to be fully extended, attached correctly, and have a clear line of sight. 4. Check the signal strength meter: If signal is weak, move to an open space with a clear line of sight. 5. Confirm correct dialing pattern is being used: All satellite calls must begin with 00 or the + sign. 6. Confirm that the number dialed is valid: Check the number you are trying to reach. 7. Check the outgoing call barring setting from ISU: · Press the "MENU" key . · Scroll down to "Call Related Features". · Press "OK". · Scroll down to "Call Barring". · Press "OK". · Bar Outgoing Calls view options. · Press "OK". · "Off" should display with a checkmark next to it. 8. Are you receiving any type of announcement or ISU display message? Verify announcements and check ISU display messages. 9. Forced registration: Ensure the ISU is registered by performing forced-registration. Once "Registered" appears on the display, place a call to the following test number: 00-8816-311-10006 (this step ensures registration). 10. Problem persists: Please contact your Service Provider. Unable to receive calls. 1. Check the phone: Verify the ISU is powered on. 2. Check the antenna: The antenna needs to be fully extended, attached correctly, and the call is being made in a clear line of sight. 3. Check the signal strength meter: If signal is weak, move to an open space with clear line of sight. 4. Check the dialing pattern: Confirm the caller is using the correct dialing pattern. 5. Check the call forwarding and call barring settings: · Press "MENU" key. · Scroll down to "Call Related Features". · Scroll down to "Call Forwarding". · Scroll down to "Unconditional Call Forwarding". · Unconditional call forwarding should be "Off". · Repeat steps to check "Call Barring Incoming". 6. Check the ringer: Verify ringer is on. · Press "MENU" key to "Phone set-up" press "OK". · Press "MENU" key again, to "Adjust Ring Volume" press "OK". · Press up arrow to increase volume and down arrow to decrease volume. 7. Forced registration: Ensure the ISU is registered by performing forced-registration. Once "Registered" appears on the display, place a call to the following test number: 00-8816-311-10006 (this step ensures registration). 8. Problem persists: Please contact your Service Provider Unable to receive pager messages. · Verify the pager is powered on. · Check that the non-display side of your pager (the side with the antenna) is facing away from the holster. Your pager works best with a clear view of the sky, or near a window inside buildings. If you are inside a building, tunnel, or other structure that limits signal reception, your pager may be unavailable to receive pages. If you have travelled a considerable distance, you may have to update your message delivery area's (MDAs) registration in order to receive messages in your new location. Your 9501 pager may remind you to check your current registration while you are travelling by alerting and displaying the message, "Register MDA." (link naar mda change) Note: This message does not indicate you are outside your registered coverage area, but serves as a reminder to check your registration when you are travelling. View the MDA's by region. (link naar iridium manual section, mda maps) · Check the in-range signal strength meter. Press the top button on the pager, and hold for 2 seconds. The in-range check message will display. The LED will be either green (in range) or red (out of range) Note: If signal indicator shows out-of-range (antenna with no strength bars) or weak (antenna with 1 or 2 strength bars), move to an outer part of the building or room with a window to obtain better reception results. · Confirm message sender is using correct dialing pattern. If message is being sent via email, confirm pattern (8816314xxxx@msg.iridium.com). · If problem persists, contact your Service Provider. Unable to turn the phone's power on · Press and hold the O (power) key for three seconds to turn the phone's power on. · Check the battery. Is it charged and properly attached? Are the contacts clean and dry? Unable to unlock phone · Enter your unlock code when the display flashes "Enter Phone Unlock Code". · If you inadvertently locked your phone, enter the default phone unlock code, "1234". · If problem persists, please contact your Service Provider. Your phone display says..... "Access Denied…. Unregistered SIM" · Contact your Service Provider. "Blocked" · The PIN code has been entered incorrectly three times in a row and "Blocked" appears on your display. · Please contact your service provider for instructions on unblocking your PIN. "Blocked, Contact your Supplier" · Contact your Service Provider. "Check Card" or "Insert Card" · Check that the SIM card has been inserted correctly. · The contacts of the SIM card may be dirty. · Turn the phone off, remove the SIM card and clean the gold chip on the card with an anti-static cloth. · If problem persists, contact your Service Provider. Testing your Iridium phone Dial +8816-311-10006 with your Iridium phone to check if it is active. When you hear a tape that starts with 'Welcome at Iridium' you can be sure your Iridium phone has been activated and is working properly. Setting up your voicemail 1. Call from any phone your own Iridium phone number. For example 00881631015000. 2. You will get a message that your call is being forwarded. 3. During the greeting type *. 4. You are asked for your PIN, the standard PIN code are the last 7 digits of your phone number (our example: 1015000). 5. Now you are in the user area of the voice mail system 6. Press 4 7. Modify your personal preferences press 4 8. Modify you password press 1 9. Enter 4 to 7 digit password and press # 10. To record your message press 3 11. To record your name press 2 12. Record your message and press # 13. If you are satisfied press # or 1 or 2 to listen to the message or to re-enter a new message 14. Press ** to go back to the main menu Your voice mail has now been setup, press C to get out of the menu. If you lost your PIN code for the voicemail box, please contact your service provider, they can reset your Iridium voicemail account. Using your Iridium voice mail 1. Call from any phone your own Iridium phone number. For example00881631015000. 2. You will get a message that your call is being forwarded. 3. During the greeting type *. 4. You are asked for your PIN, the standard PIN code are the last 7 digits of your phone number (our example: 1015000). 5. Now you are in the user area of the voice mail system 6. Press 1 to listen to your messages. If you lost your PIN code for the voicemail box, please contact your service provider, they can reset your Iridium voicemail account. Re-Activating Call Forwarding to Personal Mailbox "Invalid Command" message. This message appears when activating a Call Forwarding feature if the voicemail/Personal Mailbox number is not set correctly. Please be advised that the voicemail/Personal Mailbox number (881662990000 for English or 881662990001 for French) must be programmed as the "Voicemail" number through the "Envelope" key or the "Menu" option. Ensuring that the programming of voicemail/Personal Mailbox is set correctly will prevent "Invalid Command" message to display. Note: Please keep in mind the different types of Call Forwarding features available. It is recommended to always use "Call Forward When Unavailable" to ensure to not miss an opportunity to answer any calls. ECI maritime unit When powered on, the unit does not start up properly. If the handset is out of the cradle and you try to turn the power on, it will not startup properly. Please set it into the cradle and then turn it on. Creating an e-mail account E-mail via an Iridium phone is only possible using a Yahoo account. (Dial-Up) Can place dial-up data calls, but cannot receive dial-up data calls. Iridium does not support mobile-terminated dial-up data calls at this time. (Mobile-terminated dial-up data is the ability to receive a data call on a computer attached to an Iridium phone). (Dial-Up) Data call is connected (handset displays a non-blinking "Data Call in Progress"), but nothing seems to happen. There may be a problem with your networking properties or a problem at the remote end. For example, if you are using Dial-Up Networking to connect to a LAN or to an ISP, you should verify that the Networking properties are set in accordance with the requirements of the LAN or ISP. Make sure your username and password are filled in at the Apollo Configuration link.Also check that the modem is set to: 'Iridium V110 9600 - Motorola 95xx Series'.At this point, you should contact you ISP or remote end administrator. (Dial-Up) Difficulty completing dial-up data calls to some countries. You may experience difficulty when placing dial-up data calls to some parts of the world, including (but not limited to): The Middle East, Southeast Asia, China, India, Russia and Taiwan. The end-to-end data call quality and probability of connection is governed by the ability of modems at the Iridium gateway to synchronize with modems at the termination location. Modem synchronization is directly impacted by voice compression that is used by international telephony carriers. International telephony carriers typically compress the analog speech, and consequently modem tones, to reduce their bandwidth requirements for carrying calls. This compression can alter the modem tones resulting in reduced connection speeds, dropped connections, or no connections. PSTN connection quality is not unique to Iridium data services. The same problem would exist if you made a data call to these locations from your home computer. (Dial-Up) How do I check to see that modem properties are set to the correct values ? (Windows 2000) 1. Choose Start > Settings > Control Panel to open the Control Panel window. 2. Double click on Phone and Modem Options to open the Phone and Modems Properties window. By selecting the Modems tab, you will see all the modems available on your computer. Select the Motorola Satellite Series Data Modem to highlight it and click Properties. 3. Select the General tab and verify the settings. The Port (COM1 in this case) should identify the port to which you are connecting your Iridium phone via the serial cable. The Maximum Port Speed should be set to 19200. · The Port should identify the port to which you are connecting your Iridium phone via the serial cable. · The Maximum Port Speed should be set at 19200 4. Select the Advanced tab and verify that the "Extra initialization commands:" box is empty. 5. Select Change Default Preferences... to open the Default Preferences window. Select the General tab and verify the settings below. Please note that the disconnect time of 15 minutes is just a suggestion, and this is will not affect connectivity or performance. This will disconnect your connection if there is no traffic and is useful if you forget that you are connected. · Cancel the call if not connected in: 60 seconds · Disconnect a call if idle for more than: 15 minutes · Port speed: 19200 · Flow control: Hardware 6. In the Default Preferences window, select the Advanced tab and verify the settings with the figure below. Click OK and close all open windows. · Data bits: 8 · Parity: None · Stop bits: 1 (Dial-Up) How do I check to see that modem properties are set to the correct values ? (Windows 95/98/Me/NT) The steps to verify your modem properties are the same for Windows 95, Windows 98, Windows Me and Windows NT. However, some of the windows shown in the following steps may vary slightly different between the different operating systems. 1. Choose Start > Settings > Control Panel to open the Control Panel window. 2. Double click on Modems to open the Modems Properties window, and you will see all the modems available on your computer. Select the Motorola Satellite Series Data Modem to highlight it and click Properties. 3. Select the General tab and verify the settings with the below figure. The Port (COM1 in this case) should identify the port to which you are connecting your Iridium phone via the serial cable. The Maximum speed should be set to 19200. · Port: Communications Port (COM1)* · Maximum Speed: 19200 *In most cases COM1 will be used. 4. Select the Connection tab and verify the settings below · Data bits: 8 · Parity: None · Stop bits: 1 · Cancel the call if not connected in: 60 seconds · Disconnect a call if idle for more than: 15 minutes Please note that the disconnect time of 15 minutes is just a suggestion, and that this will not affect connectivity or performance. This will disconnect your connection if there is no traffic and is useful if you forget that you are connected. 5. Select Port Settings and verify the settings with the below figure. Click OK. · Use FIFO buffers (requires 16550 compatible UART) should be checked · You may have to lower the Receive Buffer and Transmit Buffer settings if you experience problems communicating with your handset. 6. Select Advanced… and verify the settings with the figure below. Click OK and close all open windows. · Extra settings: should be blank · Append to log: should be unchecked (Dial-Up) Phone is registered, but cannot make a dial-up data connection. · Verify that the phone is displaying good signal strength. · The SIM card must be provisioned for data. If in doubt, contact your Service Provider. · Check the software version in the phone by pressing *#91# on the keypad. The Motorola 9500 must show software version INC0620 or later. The Motorola 9505 must show software version LAC0112 or later. The Motorola 9520 must show software version RAC0620 or later. (Newer data-capable versions may be released from time to time, and will be indicated by a higher numerical sequence.) · Check the cable connections. · Check to see that the dialed phone number is accurate, and that it was dialed in international format (00 + Country Code + Area Code/Phone Number). · Verify that your settings have not changed (modem properties, phone number, user name, password, etc.) · Is your Iridium handset dialing? While dialing, the Iridium handset blinks "Data Call in Progress". If not, cycle the power on the phone to reset it. (Dial-Up) While connected, the handset seems to stop tranferring data. If this happens, terminate the connection, cycle power on your Iridium phone to reset it, and reinitiate the connection. (Dial-Up) Using Windows ME + Iridium Direct Internet Switch over to Windows 98 or 2000. There are too many problems at the moment using Windows ME. (Dial-Up) Using a laptop without serial COM Port and Windows ME The best solution would be to buy a laptop with a serial COM port. The other solution is to use a USB > Serial COM port converter. There are still many problems with this solution! The final solution is to use a PCMCIA to serial COM port converter. (Dial-Up) Using Windows ME + Sony Vaio (PCG-F801A) gives problems using the mouse -Switch to Windows 98 or 2000 professional or do the following: Upon Boot up select the Original Configuration hardware profile Go into Device Manager Network Adapters Double Click "Apollo NDIS Adapter for Windows 95" In the General Tab select "Remove from this hardware profile" Click "OK" When prompted reboot the computer This should resolve the problem (Dial-Up) Error message: 'Setupx.dll copy failed', during installation -Look in the folder c:\windows\system and change the filename to setupx.old. If you cannot change the name try it in safe modus. -Else you will have to install one of the most recent microsoft products, like Internet Explorer. Or copy the file from another computer with windows 98 second edition. (Dial-Up) Windows disconnects the connection to the internet after a while -The connection is set to spoofing after a while and it only seems like it is disconnected. -Low antenna signal (Dial-Up) Extending spoof time so you do not get disconnected Double click on 'Apollo Emulator' icon Click on the second tab 'Services' Click on 'Edit' - This will take you to a window where you originally populate the user name and password In this screen (middle right) you will see 'Timeouts' - here you can change your idle time which is the time before the call is spoofed. (Direct) I am receiving an "Authentication Failed" error. You may have entered an incorrect username and password. Your username is your Iridium telephone number (e.g., 8816 31x xxxxx), and your password is simply "password" (note this is all lower case). (Direct) I am receiving the following error message: "ALERT: Session terminated as another user connected using the same MAC address". This message indicates that another user is currently using Direct Internet service with the same software serial number. Each user must have a unique software serial number. Each Iridium World Data Services CD is shipped with a unique software serial number on the CD jacket. (Direct) I cannot connect using Windows 2000. The Apollo Connection Window displays "Emulator Disabled". Make sure you are not connected to a LAN while using the Apollow Emulator with Windows 2000. Prior to accessing Direct Internet services with Windows 2000, you should either: · Disconnect the Ethernet cable from your NIC card, or... · Disable the NIC card. To do this, click on Start > Settings > Network And Dialup Connections. Right-click Local Area Connection and then left-click Disable. Note that prior to reconnecting to a LAN, you will need to re-enable this. (Direct) I cannot connect. The Apollo Connection Window displays "dialing..." continuously, and the handset does not display "Data Call in Progress". You may need to lower the Receive Buffer and Transmit Buffer settings. · In Windows NT: These settings cannot be altered. · In Windows 95/98/Me: 1. Choose Start > Settings > Control Panel to open the Control Panel Window 2. Double-click on System 3. Select the Device Manager tab 4. Double-click on Ports (COM & LPT) 5. Double-click on the COM port you are using for Direct Internet Data 6. Select the Port Settings tab 7. Click the Advanced… button 8. Reduce the Receive Buffer and Transmit Buffer settings to the lowest available setting, and then click OK 9. Close all open windows 10. Turn the phone off and then on again and wait for the phone to register. 11. Try your Direct Internet call again · In Windows 2000: 1. Choose Start > Settings > Control Panel to open the Control Panel Window 2. Double-click on System 3. Select the Hardware tab 4. Click the Device Manager… button 5. Double-click on Ports (COM & LPT) 6. Double-click on the COM port you are using for Direct Internet Data 7. Select the Port Settings tab 8. Click the Advanced… button 9. Reduce the Receive Buffer and Transmit Buffer settings to the lowest available setting, and then click OK 10. Close all open windows 11. Turn the phone off and then on again and wait for the phone to register. 12. Try your Direct Internet call again (Direct) Phone is registered, but cannot make a data connection. · Verify that the phone is displaying good signal strength. · The SIM card must be provisioned for data. If in doubt, contact your Service Provider. · Check the software version in the phone by pressing *#91# on the keypad. The Motorola 9500 must show software version INC0620 or later. The Motorola 9505 must show software version LAC0112 or later. The Motorola 9520 must show software version RAC0620 or later. (Newer data-capable versions may be released from time to time, and will be indicated by a higher numerical sequence.) · Check the cable connections. · Is your Apollo Emulator disabled? If you are using Windows 95, 98, Me, or NT, you must boot into the correct hardware profile (the Iridium-Direct Internet profile). · Verify that your settings have not changed (Apollo emulator properties, user name, password, etc.) . Refer to the section titled "Apollo Software Installation and Configuration" in the Direct Internet Data User's Guide for additional information. · Is your Iridium handset dialing? While dialing, the Iridium handset blinks "Data Call in Progress". If not, cycle the power on the phone to reset it. (Direct) While connected, the handset seems to stop transferring data. The "spoofing" feature of the Apollo Emulator software automatically disconnects the call after a pre-set time period. The connection will be re-established automatically whenever there is new data to be sent. (Direct) After installing Iridium Direct Internet and rebooting youm get a blue screen with error message After installing Direct Internet (?) when rebooting your computer you will get to see the hardware profiles. After choosing option 2 (Iridium hardware profile) you get a blue screen with the following error code (code may vary because of different windows version) : "Changes in base station" Windows can not determine hardware profile. Is "Out Dock" the current profile? Press Y for Yes or N for No: N Solution: Download the following patch: win98profilefix.exe, then run the file and when it is finished reboot the machine. Make sure that you turn the machine all the way off, wait 15 seconds, then turn it back on. (Direct) Set up dial-up data connection, but doesn't do anything for 5 minutes and then automatically closes. Probably configured the wrong modem, should be Iridium V110 9600 - motorola 95xx series instead of Iridium V110 2400 - motorola 95xx series. For further instructions read: software update.pdf Product Finder Inmarsat Thrane Explorer 300 Thrane Explorer 500 Thrane Explorer 527 Thrane Explorer 700 Thrane 3080A Thrane 3060B Thrane 3062D CPN Enclosure Hughes RBGAN Iridium Motorola 9505A Motorola ICE Motorola MXU200 Thuraya Thruaya SO2510 Thuraya SG2520 CPN Sponsoring CPN sponsort die Land Rover Experience Tour Malaysia 2008! Mehr... CPN Newsletter Tragen Sie sich in unseren Newsletter ein! Mehr... CPN BGAN Training Wir veranstalten regelmдЯig Schulungen zu den BGAN Produkten! Mehr... CPN Fernwartung Probleme und kein Techniker in der Nдhe? Wir kцnnen Ihnen helfen! Mehr... CPN Sat-System Finder CPN Sat-System Finder. Alle Systeme auf einen Blick! Mehr... 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